1What daily maintenance is needed?
It is recommended that you follow the schedule:
Milk system deep cleanse: once a day
Brewing system deep cleanse: once a week
Scale buildup cleansing: once a month
2Shall I deep cleanse my coffee machine every day?
Before turning off the machine after your business hours, please deep cleanse your milk system to avoild blockage of pipeline.
3Do I need cleaning tablets?
Yes. Water alone doesn't get rid of all the stubborn coffee grease and milk deposits.
4Who do I call for maintenance?
Contact the distributor if you ordered your machine from one. If your machine is ordered from Dr. Coffee's website, call the 400 hotline.
5Does the cleaning tablets have food safety risks?
Our cleaning tablets are made with edible content with no food safety concerns.
6Why isn''t milk pumped in? What do I do?
The reasons your machine doesn’t get milk pumped in could vary.
Try unwinding the froth knob a little, and deep cleanse the milk system. If this doesn't work, please contact customer service or a sales professional.
7What is the life cycle of the coffee machines?
Dr. Coffee CVS series are designed to make 500,000 cups. Other models are designed to make more than 50,000 cups.
8What is the after-sale care policy?
Within one year warranty, we offer free maintenance and change of accessories in case of performance faults not caused by human/accidental damage.
Our engineers will visit within 24 hours since request in Tier 1/2 cities and within 48 hours in other regions.