Common problem

• What daily maintenance is needed?

  It is recommended that you follow the schedule:

  Milk system deep cleanse: once a day

  Brewing system deep cleanse: once a week

  Scale buildup cleansing: once a month

• Shall I deep cleanse my coffee machine every day?

  Before turning off the machine after your business hours, please deep cleanse your milk system to avoild blockage of pipeline.

• Do I need cleaning tablets?

  Yes. Water alone doesn't get rid of all the stubborn coffee grease and milk deposits.

• Who do I call for maintenance?

  Contact the distributor if you ordered your machine from one. If your machine is ordered from Dr. Coffee's website, call the 400 hotline.

• Does the cleaning tablets have food safety risks?

  Our cleaning tablets are made with edible content with no food safety concerns.

• Why isn''t milk pumped in? What do I do?

  The reasons your machine doesn’t get milk pumped in could vary.

  Try unwinding the froth knob a little, and deep cleanse the milk system. If this doesn't work, please contact customer service or a sales professional.

• What is the life cycle of the coffee machines?

  Dr. Coffee CVS series are designed to make 500,000 cups. Other models are designed to make more than 50,000 cups.

• What is the after-sale care policy?

  Within one year warranty, we offer free maintenance and change of accessories in case of performance faults not caused by human/accidental damage.

  Our engineers will visit within 24 hours since request in Tier 1/2 cities and within 48 hours in other regions.