Common problem

• Why does water come out everytime I turn the machine on/off? Is it normal?

  This is perfectly normal because the machine is set to clean its own pipelines everytime the machine is on/off. Water comes out from the outlet when the cleanse is over.

• What milk and coffee beans do I use in my machine?

  We recommend 2 to 6 degrees full cream milk, medium/deep roasted beans instead of light/dark roasted beans.

• Can I switch milk temperature? How do I set it higher/lower?

  Yes. The reccomended froth temperature is 60 degrees, but you can adjust by turning the "frother knob". Contact customer service or a sales professional for more details.

• Why is my coffee too bitter/too bland?

  The taste of your coffee has to do with the following factors: ground particle size (5 options available), amount of grounds (5 options available) and pre-infusion time (1 to 5 seconds).

• Shall I re-engineer my machine?

  If you have special demands, please contact customer service; otherwise it is recommended that you keep the original configurations.
  

  
  

• What if I want syrup or creamer in my coffee?

  After the machine prepares your coffee, you may add syrup or creamer into the drink.
  

  
  

• Shall I dispose of the first coffee of the day?

  If your machine is turned off for a while and on again, we recommend that you make a latte and dispose of it, based on the consideration that the machine is not fully warmed up hence the taste may not be ideal.

• What do I do if the volume of my coffee misfits my cup?

  If the machine operates properly and you wish to modify the output volume, go to "beverage setting" and select the right volume for you cup.

• How do I make a cold drink?

  Select "cold drink" on the menu, and your machine will prepare a room temperature drink. Add ice cubes into the drink and you get your iced beverage.

• What do I do with warnings on the screen?

  Yellow interface suggests maintenance. If you see a red interface, please contact customer service for problem-shooting.