Common problem

• How many cups does the machine prepare in a day? How long does it take to prepare one cup?

  For different scenarios, Dr. Coffee develops models with corresponding "daily productivity" and "efficiency". Contact customer service or a sales professional for more details.

• What does the ground amount "1 to 5" mean in beverage configuration?

  The larger the number is, the more grounds you get with each grind.

• What do I do if I changed my beans or milk?

  After changing your beans, please re-calibrate the ground amount.

  After changing your milk to one with different fat content, it is recommended that you modify the froth amount in "beverage configuration".

• Shall I turn my machine off at the end of day?

  It is recommennded that you do so to save energy and prolong machine's life cycle.

• Can I customize my coffee?

  You can rename your beverages and define preparation procedures.

• Does my machine support QR code payment, posters and videos?

  Yes. Dr. Coffee machines are built into an IoT system which enables a total solution including mobile payment, remote control and operational management. Contact customer service or a sales professional for more details.