The following documents can be viewed online or downloaded: Operational Safety Guide, User Manual, Maintenance, FAQ & Troubleshooting.
It is recommended that you follow the schedule:
Milk system deep cleanse: once a day
Brewing system deep cleanse: once a week
Scale buildup cleansing: once a month
Before turning off the machine after your business hours, please deep cleanse your milk system to avoild blockage of pipeline.
Yes. Water alone doesn't get rid of all the stubborn coffee grease and milk deposits.
Contact the distributor if you ordered your machine from one. If your machine is ordered from Dr. Coffee's website, call the 400 hotline.
Our cleaning tablets are made with edible content with no food safety concerns.
The reasons your machine doesn’t get milk pumped in could vary.
Try unwinding the froth knob a little, and deep cleanse the milk system. If this doesn't work, please contact customer service or a sales professional.
Dr. Coffee CVS series are designed to make 500,000 cups. Other models are designed to make more than 50,000 cups.
Within one year warranty, we offer free maintenance and change of accessories in case of performance faults not caused by human/accidental damage.
Our engineers will visit within 24 hours since request in Tier 1/2 cities and within 48 hours in other regions.
M12 Grounds Calibration
M12 Brew System Deep Cleaning
M12 Milk System Deep Cleaning
M12 One-Touch Maintenance
M12 Coffee Machine Descaling
M12 Switching water supply mode
M12 Emptying waterway
M12 Disassembly&Cleaning
M12 No coffee is dispensed
M12 The coffee machine leaks powder
M12 The coffee is too weak
M12 Milk splashing or unable to suck milk normally
M12 The milk temperature is on the low side
M12 There are beans but the machine indicates a lack of beans
Call Dr. Coffee service hotline (free): 400-8977-711
Monday to Sunday:9:00-20:00