The following documents can be viewed online or downloaded: Operational Safety Guide, User Manual, Maintenance, FAQ & Troubleshooting.
For each water supply type (bottle/tap/tank) Dr. Coffee has a corresponding solution. Contact customer service or a sales professional for model and solution details.
Water supplied to coffee makers should be of as low hardness as possible. Dr. Coffee recommends purified water with TDS value no higher than 80ppm for all our models.
Over time, the pipeline of the machine could be blocked with scale buildup. If you have hard water, remember to descale often. Contact customer service or a sales professional for more details.
Our machines work perfectly with utility power, 220V, 10A/16A depending on power. Contact customer service or a sales professional for model details.
We recommend leaving an extra 20cm in height, depth and width on top of the machine size.
The service password for all Dr. Coffee machines is "1609".
Fill up the water tank or connect your water supply, fill up the bean hopper, and turn on the machine. Once the machine is on, calibrate the grind before proceeding with tasks.
A cup of coffee takes a relatively fixed amount of coffee grounds. But the amount of grounds per grind can be different, depending on the type of beans.
By calibrating the grind, your coffee machine comes out with the precise amount of grounds needed, making sure that each cup is served with consistent quality.
Electric cable, user manual, water supply pipe, wrench, plastic buffers. Accessories may vary depending on the model. We recommend that you keep all accessories.
Re-calibrate your grind if:
1. you change to different beans; or
2. the components are worn over time, in which case the amount of grounds may be inconsistent.
M12 Grounds Calibration
M12 Brew System Deep Cleaning
M12 Milk System Deep Cleaning
M12 One-Touch Maintenance
M12 Coffee Machine Descaling
M12 Switching water supply mode
M12 Emptying waterway
M12 Disassembly&Cleaning
M12 No coffee is dispensed
M12 The coffee machine leaks powder
M12 The coffee is too weak
M12 Milk splashing or unable to suck milk normally
M12 The milk temperature is on the low side
M12 There are beans but the machine indicates a lack of beans
Call Dr. Coffee service hotline (free): 400-8977-711
Monday to Sunday:9:00-20:00