The following documents can be viewed online or downloaded: Operational Safety Guide, User Manual, Maintenance, FAQ & Troubleshooting.
This is perfectly normal because the machine is set to clean its own pipelines everytime the machine is on/off. Water comes out from the outlet when the cleanse is over.
We recommend 2 to 6 degrees full cream milk, medium/deep roasted beans instead of light/dark roasted beans.
Yes. The reccomended froth temperature is 60 degrees, but you can adjust by turning the "frother knob". Contact customer service or a sales professional for more details.
The taste of your coffee has to do with the following factors: ground particle size (5 options available), amount of grounds (5 options available) and pre-infusion time (1 to 5 seconds).
If you have special demands, please contact customer service; otherwise it is recommended that you keep the original configurations.
After the machine prepares your coffee, you may add syrup or creamer into the drink.
If your machine is turned off for a while and on again, we recommend that you make a latte and dispose of it, based on the consideration that the machine is not fully warmed up hence the taste may not be ideal.
If the machine operates properly and you wish to modify the output volume, go to "beverage setting" and select the right volume for you cup.
Select "cold drink" on the menu, and your machine will prepare a room temperature drink. Add ice cubes into the drink and you get your iced beverage.
Yellow interface suggests maintenance. If you see a red interface, please contact customer service for problem-shooting.
M12 Grounds Calibration
M12 Brew System Deep Cleaning
M12 Milk System Deep Cleaning
M12 One-Touch Maintenance
M12 Coffee Machine Descaling
M12 Switching water supply mode
M12 Emptying waterway
M12 Disassembly&Cleaning
M12 No coffee is dispensed
M12 The coffee machine leaks powder
M12 The coffee is too weak
M12 Milk splashing or unable to suck milk normally
M12 The milk temperature is on the low side
M12 There are beans but the machine indicates a lack of beans
Call Dr. Coffee service hotline (free): 400-8977-711
Monday to Sunday:9:00-20:00