The following documents can be viewed online or downloaded: Operational Safety Guide, User Manual, Maintenance, FAQ & Troubleshooting.
It is recommended that you follow the schedule:
Milk system deep cleanse: once a day
Brewing system deep cleanse: once a week
Scale buildup cleansing: once a month
Before turning off the machine after your business hours, please deep cleanse your milk system to avoild blockage of pipeline.
Yes. Water alone doesn't get rid of all the stubborn coffee grease and milk deposits.
Contact the distributor if you ordered your machine from one. If your machine is ordered from Dr. Coffee's website, call the 400 hotline.
Our cleaning tablets are made with edible content with no food safety concerns.
The reasons your machine doesn’t get milk pumped in could vary.
Try unwinding the froth knob a little, and deep cleanse the milk system. If this doesn't work, please contact customer service or a sales professional.
Dr. Coffee CVS series are designed to make 500,000 cups. Other models are designed to make more than 50,000 cups.
Within one year warranty, we offer free maintenance and change of accessories in case of performance faults not caused by human/accidental damage.
Our engineers will visit within 24 hours since request in Tier 1/2 cities and within 48 hours in other regions.
C11 Unboxing and Accessories
C11 Powering On and Off
C11 Drink Preparation
C11 Coffee Outlet Maintenance
C11 Deep cleaning of milk system
C11 Descaling
C11 Milk-brewer system deep cleanse
C11 Coffee Outlet Maintenance
C11 Full Grounds Container
C11 Empty Water Tank
C11 Full Drip Tray
C11 Drip Tray Not in Place
C11 Coffee Blockage
C11 Coffee Grounds Fall Off
C11 Bland Taste
C11 Froth squirt or blockage
C11 Low Milk Temperature
C11 Water Drop on Top Lid
C11 Personalization and Profile Picture
Call Dr. Coffee service hotline (free): 400-8977-711
Monday to Sunday:9:00-20:00