The following documents can be viewed online or downloaded: Operational Safety Guide, User Manual, Maintenance, FAQ & Troubleshooting.
This is perfectly normal because the machine is set to clean its own pipelines everytime the machine is on/off. Water comes out from the outlet when the cleanse is over.
We recommend 2 to 6 degrees full cream milk, medium/deep roasted beans instead of light/dark roasted beans.
Yes. The reccomended froth temperature is 60 degrees, but you can adjust by turning the "frother knob". Contact customer service or a sales professional for more details.
The taste of your coffee has to do with the following factors: ground particle size (5 options available), amount of grounds (5 options available) and pre-infusion time (1 to 5 seconds).
If you have special demands, please contact customer service; otherwise it is recommended that you keep the original configurations.
After the machine prepares your coffee, you may add syrup or creamer into the drink.
If your machine is turned off for a while and on again, we recommend that you make a latte and dispose of it, based on the consideration that the machine is not fully warmed up hence the taste may not be ideal.
If the machine operates properly and you wish to modify the output volume, go to "beverage setting" and select the right volume for you cup.
Select "cold drink" on the menu, and your machine will prepare a room temperature drink. Add ice cubes into the drink and you get your iced beverage.
Yellow interface suggests maintenance. If you see a red interface, please contact customer service for problem-shooting.
C11 Unboxing and Accessories
C11 Powering On and Off
C11 Drink Preparation
C11 Coffee Outlet Maintenance
C11 Deep cleaning of milk system
C11 Descaling
C11 Milk-brewer system deep cleanse
C11 Coffee Outlet Maintenance
C11 Full Grounds Container
C11 Empty Water Tank
C11 Full Drip Tray
C11 Drip Tray Not in Place
C11 Coffee Blockage
C11 Coffee Grounds Fall Off
C11 Bland Taste
C11 Froth squirt or blockage
C11 Low Milk Temperature
C11 Water Drop on Top Lid
C11 Personalization and Profile Picture
Call Dr. Coffee service hotline (free): 400-8977-711
Monday to Sunday:9:00-20:00