The following documents can be viewed online or downloaded: Operational Safety Guide, User Manual, Maintenance, FAQ & Troubleshooting.
For each water supply type (bottle/tap/tank) Dr. Coffee has a corresponding solution. Contact customer service or a sales professional for model and solution details.
Water supplied to coffee makers should be of as low hardness as possible. Dr. Coffee recommends purified water with TDS value no higher than 80ppm for all our models.
Over time, the pipeline of the machine could be blocked with scale buildup. If you have hard water, remember to descale often. Contact customer service or a sales professional for more details.
Our machines work perfectly with utility power, 220V, 10A/16A depending on power. Contact customer service or a sales professional for model details.
We recommend leaving an extra 20cm in height, depth and width on top of the machine size.
The service password for all Dr. Coffee machines is "1609".
Fill up the water tank or connect your water supply, fill up the bean hopper, and turn on the machine. Once the machine is on, calibrate the grind before proceeding with tasks.
A cup of coffee takes a relatively fixed amount of coffee grounds. But the amount of grounds per grind can be different, depending on the type of beans.
By calibrating the grind, your coffee machine comes out with the precise amount of grounds needed, making sure that each cup is served with consistent quality.
Electric cable, user manual, water supply pipe, wrench, plastic buffers. Accessories may vary depending on the model. We recommend that you keep all accessories.
Re-calibrate your grind if:
1. you change to different beans; or
2. the components are worn over time, in which case the amount of grounds may be inconsistent.
C11 Unboxing and Accessories
C11 Powering On and Off
C11 Drink Preparation
C11 Coffee Outlet Maintenance
C11 Deep cleaning of milk system
C11 Descaling
C11 Milk-brewer system deep cleanse
C11 Coffee Outlet Maintenance
C11 Full Grounds Container
C11 Empty Water Tank
C11 Full Drip Tray
C11 Drip Tray Not in Place
C11 Coffee Blockage
C11 Coffee Grounds Fall Off
C11 Bland Taste
C11 Froth squirt or blockage
C11 Low Milk Temperature
C11 Water Drop on Top Lid
C11 Personalization and Profile Picture
Call Dr. Coffee service hotline (free): 400-8977-711
Monday to Sunday:9:00-20:00